IMPORTANT: Terms & Conditions Agreement

1. Application

These Terms & Conditions apply whether a contract has been made verbally or in writing. The hirer is responsible for the actions and decisions of all passengers on board, including any additional costs incurred in fulfilling the contract, whether or not those passengers travel with the party.

2. Quotations

Quotations are provided for minibus hire with driver only. All quotations are valid for 24 hours unless otherwise stated.

3. Use of the Vehicle

The hirer cannot assume the use of the vehicle between outward and return journeys, nor that the vehicle will remain at the destination, unless agreed in advance with Bus4U Travel Ltd. The Company reserves the right to apply additional charges for mileage or time in excess of the agreed booking. Charges will be calculated pro rata and confirmed in writing.

4. Seating Capacity

The maximum number of passengers permitted is displayed on the vehicle and confirmed at the time of booking. No standing passengers are allowed. Drivers will not carry passengers in excess of the stated seating capacity.

5. Animals

Animals are not permitted on board any vehicle, with the exception of registered guide dogs.

6. Payment

Unless otherwise agreed in writing, all payments must be made in full no later than 48 hours prior to the hire taking place.

7. Online Booking Form & Confirmation

After paying a deposit, the hirer must complete our online booking form. If the form is not completed or the hirer does not receive a confirmation, the booking will not be considered valid, and the Company is under no obligation to provide the service.

8. Subcontracted Vehicles & Liability

For some trips, Bus4U Travel Ltd may use subcontracted vehicles. In the event of an accident or incident during such a trip, Bus4U Travel Ltd is not directly responsible. Any claims must be made directly through the subcontractor or the driver's insurance. Bus4U Travel Ltd will provide as much information as possible following an incident, but customers cannot claim compensation directly from Bus4U Travel Ltd for accidents involving subcontracted vehicles.

9. Cancellation by Hirer

Outstanding invoices not paid within the agreed time may be referred to a debt recovery company and will incur a 15% surcharge plus any legal or collection costs, payable by the customer.

10. Conduct of Passengers

The driver is responsible for the safety of the vehicle. Any passenger whose conduct breaches statutory regulations may be removed at the driver's discretion. The hirer will be liable for any damage to the vehicle caused by passengers during the hire.

11. Driver's Right to Cancel Trip

Bus4U Travel Ltd reserves the right for the driver to cancel the trip immediately if any passenger exhibits abuse, threatening behaviour, or harassment toward the driver, other passengers, or property. In such cases, no refund will be provided.

12. Alcohol and Drugs

No alcoholic drinks may be carried or consumed on board without the prior written consent of Bus4U Travel Ltd. Drivers reserve the right to refuse carriage to any passenger believed to be under the influence of alcohol or drugs if their behaviour poses a risk to the driver, vehicle, or other passengers.

13. Fouling Charge

In the event of fouling inside a vehicle, a cleaning and downtime charge of £200 will apply. This must be paid in full.

14. Routes

Unless a specific route has been agreed in writing, the route taken will be at the discretion of the driver and/or the Company. Vehicles will depart at the agreed times, and it is the hirer's responsibility to ensure all passengers are present. The Company accepts no liability for losses incurred by passengers failing to follow the hirer's instructions. Drivers will operate vehicles safely, in line with traffic conditions and legal speed limits.

15. Passenger Responsibility & Airport Pick-Up

It is the hirer's responsibility to ensure all passengers are ready and at the pick-up location at the agreed time. For airport journeys, passengers should allow an additional 45 minutes on top of the airline's recommended arrival time. All vehicles are limited to a maximum speed of 58 mph. Bus4U Travel Ltd will not accept responsibility for delays caused by traffic, route changes, or adherence to speed limits.

16. Delays / Breakdowns

Journey times are advised in good faith but cannot be guaranteed. Bus4U Travel Ltd will not be liable for delays, inconvenience, or loss caused by breakdowns, traffic, or other factors beyond our control.

17. Weather Conditions

Bus4U Travel Ltd will always prioritise the safety of passengers and drivers. Journeys may be delayed, re-routed, or, in extreme circumstances, cancelled due to severe weather conditions such as snow, flooding, storms, or other events beyond the Company's control. The Company cannot be held liable for delays, missed connections, or losses arising from weather-related disruption. If a journey cannot be completed due to severe weather, Bus4U Travel Ltd will work with the hirer to rearrange travel where possible.

18. Accidents / Emergencies

In the event of an accident or emergency, passengers must follow the driver's instructions. Bus4U Travel Ltd is not liable for delays, inconvenience, or losses caused by accidents or emergencies.

19. Force Majeure

Bus4U Travel Ltd shall not be held liable for any failure or delay in performing its obligations due to circumstances beyond its reasonable control, including but not limited to strikes, road closures, flooding, severe weather, or other unforeseen events.

20. Booking Amendments

Any changes to the agreed route, time, or number of passengers must be notified in advance. Additional charges may apply for amendments.

21. Property & Luggage

All vehicles are subject to luggage capacity restrictions for safety reasons. The driver has the final say on whether passengers' property can be carried. Bus4U Travel Ltd accepts no liability for loss or damage to passengers' property left in vehicles. Lost property recovered will be stored at the Company's depot and can be collected from there.

Luggage Allowance

Each passenger is allowed one bag only, with maximum dimensions of 55 cm x 40 cm x 20 cm. Any additional or oversized luggage must be agreed in advance with Bus4U Travel Ltd. The hirer must inform the Company of the number of bags they intend to bring at the time of booking. The driver reserves the right to refuse carriage if luggage exceeds the allowed size or number, or if the Company was not informed in advance.

22. Insurance

Hirers and passengers are advised to obtain their own travel insurance, particularly in relation to delays and personal luggage, as the Company's liability is limited.

23. Children's Car Seats & Storage

The hirer is responsible for providing and correctly fitting appropriate car seats for children in line with legal requirements. Bus4U Travel Ltd can store car seats at its depot for return journeys. All car seats must be clearly labelled with the booking number. Bus4U Travel Ltd accepts reasonable responsibility for the care of stored car seats, but will not be liable for damage caused by misuse or improper labelling. For one-way hires, car seats must be collected from the depot at the hirer's convenience.

24. Smoking

All vehicles are strictly non-smoking. This includes e-cigarettes and vaping devices.

25. Surcharges

Quotations are based on costs at the time of issue. If more than 28 days pass between the quotation date and the hire date, the Company reserves the right to pass on any increases in fuel or other costs due to government action. Valeting or repair charges may apply for damage or soiling caused by passengers.

26. Data Protection

By providing your email address, you consent to Bus4U Travel Ltd contacting you by email. Your details will never be shared with third parties. We are committed to protecting your personal data in accordance with GDPR regulations.

27. Bank Holiday Surcharges

Journeys taking place on public holidays (including Christmas Day, Boxing Day, and New Year's Day) will incur an additional surcharge.

28. Governing Law & Dispute Resolution

These Terms & Conditions are governed by the laws of England and Wales. Any disputes arising from the hire shall be resolved in the courts of England and Wales.