Privacy Policy

1. Information We Collect

We may collect:

• Contact info: Name, email, phone, postal address
• Booking info: Journey dates, destinations, vehicle type, passenger numbers
• Payment info: Payment method, card details (processed securely via third-party providers)
• Preferences & requests: Accessibility needs, children's car seats, luggage requirements
• Communication history: Emails, calls, online forms
• Website data: IP address, browser type, cookies, analytics

2. How We Use Your Information

We use your information to:

• Process bookings and payments
• Update you about your journey
• Respond to inquiries and provide customer support
• Send service notices or legal updates
• Improve our services and website
• Comply with legal obligations

3. Legal Basis for Processing

We process your data based on:

• Contractual necessity: To fulfil your booking
• Consent: For marketing (you can withdraw at any time)
• Legal obligation: Required by law
• Legitimate interests: To improve services and communicate with you

4. Sharing Your Information

We may share information with:

• Subcontracted service providers (fully insured vehicles)
• Payment processors
• Legal or regulatory authorities
• Third-party service providers for hosting, IT, analytics

All third parties must process your data in accordance with data protection laws.

5. Third-Party Platforms & Consent

We use platforms such as Stripe, JotForm, and Google for payments, bookings, and data collection.

These platforms have their own privacy policies.

6. Data Retention

We keep your data only as long as needed to:

• Complete bookings and services
• Comply with legal obligations
• Resolve disputes or enforce agreements

After this, we securely delete or anonymize your data.

7. Your Rights

You can:

• Access your personal info
• Correct inaccuracies
• Request deletion (subject to legal or contractual obligations)
• Object to marketing or legitimate interests processing
• Restrict processing
• Request data portability
• Withdraw consent at any time

8. Cookies & Website Tracking

We use cookies and analytics to improve functionality and track usage.

You can manage cookies via your browser settings.

Cookies do not store personal information directly.

9. Security of Your Information

We implement measures to protect your data against unauthorized access, loss, or misuse.

10. Children

We do not knowingly collect data from children under 16. Our services are not aimed at children.

11. Changes to This Privacy Policy

We may update this policy from time to time. The latest version will always be on our website with an updated effective date.